Roger's Wireless Needs to Get a Clue or Two

Here are two clues for Rogers Wireless:

1. Keep track of phone numbers you call and why you called that number when you leave a message asking people to phone you back. That way your representative will know why the message was left with someone who doesn't have an account. Given the large sum of money you've obviously spent on your automated phone systems, this should be a minor feature.
   
   
2. Don't ask someone for their Social Insurance Number so they can prove they don't have an account with you.
   

If you'd like to replicate my experience phone 1-866-346-3436. Tell them they left you a voice mail asking you to call that number, in my case they asked that Dave King phone Rogers at 1-866-346-3436. Of course this only works if you don't have an account with Rogers and can put up with people who, blame you and fraudsters for the fact that they don't know what they're doing.

- Peace